FAQs

1. Can I just buy one of the piece in the whole set?

You can buy any single piece from any set, unless stated otherwise. You can, also mix any items from different sets. Please, email us at sales@furnitureyouwant.com or call 877-310-9663 for a quote.

2. What about delivery confirmation?

We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.

3. Just in case, what should I do if I find items damaged upon arrival?

Please, inspect all the packages in a front of the delivery person. Make sure to fill all the damage information on the freight bill. We will exchange any damaged item for a new one. Please note, we will not refund or exchange any damaged item, which has not been noted with the delivery company. Please, refer to our Return & Replacement Policy.

5. How long do I have to return the item?

You have 30 days - NO QUESTIONS ASK - to return the item in its original package and condition. We will fully refund you your cost for the item. Customer will be responsible for both inbound and outbound freights and any handling fees involved.

6. How can I get in touch if I have questions?

Please, email us at sales@furnitureyouwant.com or call 877-310-9663 and will respond to your question promptly.

7. Will my item look exactly like the picture?

FurnitureYouWant.Com makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. All Returns will be subject to our return policies & fees.

8. Is it safe to order online?

Absolutely! Your Order can be completed online by simply clicking the "Order Now" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone or fax your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.

9. Will the furniture require assembly?

Most items require some assembly unless the product specifically states fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.

10. How will my furniture ship?

Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details. For an additional fee we can arrange an inside delivery.

11. How long does it typically take for products to be delivered? 

Delivery typically takes between 1 and 3 weeks. Although the delivery time on some products may be quicker or slower depending on the inventory and production cycles of the product's manufacturer and where the items need to be delivered to. Your customer service representative can give you an accurate estimate for individual items.

12. How do I know that my order has been received and that it is correct?

We will confirm your order by e-mail. Please carefully check that all of the information on the order is correct including shipping address, phone number, products ordered, quantities, and sizes of all of the items. If there are any errors, please notify us immediately.

13. What is curb-side delivery?

Curb-side delivery is performed to avoid any possible damage that may occur while unloading and moving the furniture from the delivery truck to your home. All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory. It would be very unfortunate, if the small trip between the delivery truck and your home, the furniture pieces are subjected to unnecessary damage. Curb-side delivery is highly beneficial for the consumer, as the consumer himself can take the effort and time to appropriately maneuver the furniture inside the home without any risk of a rushed delivery being performed by the freight delivery company.

FurnitureYouWant.Com will charge 7% sales taxes for items that being delivered within state of Pennsylvania. We will not charge sales tax for items delivered in other states of continental United States.