Delivery Time & Methods
FurnitureYouWant.Com, Inc currently ship anywhere within the Continental United States. We do not ship to Alaska, Hawaii, and Canada at this time. All shipping time listed on FurnitureYouWant.Com are approximate and we always try to ship within time. We usually ship within 7 to 21 business days. However, sometimes the delivery takes longer. If this situation occurs you will be notified by our customer service representative. We will email you tracking number when your order is shipped. We generally use Federal Express to ship smaller items and Standard Ground Carrier for larger orders. You will be contacted by shipping company ahead of time to schedule a delivery. You will be able to check the status of your items by logging into the shipping company website and using the tracking number.
FurnitureYouWant.Com, Inc offers free curbside delivery, meaning the items will be delivered to your home, but not inside the home. It will be customer responsibility to bring the furniture inside the house. Shipping company WILL NOT carry items inside the house, unless that option is chosen by customer prior to shipping. The drivers are not insured to bring the items inside. The delivery does not include unpacking, set up, assemble, box removal. If you would like to choose the option of having items to be carried inside, items to be assemble, please inform us prior to delivery. Separate charges may apply. We strongly suggest for customer to be home at the time of the delivery, in order to inspect all items. If customer authorize a member of household or anyone else to accept the delivery on his/her behalf, that person will be responsible for inspecting items. Smaller products such as coffee tables, TV Stands will require an assembly by customers.
All items delivered by curbside delivery method can be switched to our White Glove delivery method. This method will require an additional charge. Amount of the additional charge depends on the items being purchased and viewed on case by case basis. Please, email us at email@example.com to find out the charge for the White Glove delivery. With our White Glove delivery, delivery person will bring the items into customers house, unwrap the items and will put into designated spot. They will remove all packaging materials.
Delivery Acceptance Instructions & Damage Claim
All customers are required to sign Bill of Lading upon receiving the furniture. Please, inspect the items thoroughly for any damages, shortages, etc. before signing the bill of landing. In unlikely scenario of damaged items or shortage of items note the damage on the bill of landing. Inspect the items in a front of delivery person. If delivery person does not agree to stay for the inspection, please note it on the Bill of Landing when accepting delivery. Upon receiving the items, please, follow these easy steps:
Check all the boxes for damages. If there is any damage write the description of the damage on the freight bill. Call us immediately.
Check each item inside. If there is any damage write the description of the damage on the freight bill. Call us immediately.
Do not accept items with damage. Accept all items that are not damaged.
We will not accept any items claimed to be damaged for refund or exchange if no records of damage are made with Delivery Company.
After delivery is refused, we will file a claim and send you replacement items. No damage claims will be allowed if the merchandise was accepted at the time of the delivery without notes of damage on the bill of landing. In the event of this occurring you will need to file claim directly with shipping company. Please, contact us within 24 hours if there is damage or any other problem with the item you received
PLEASE INSPECT ALL PACKAGES IN A FRONT OF THE DELIVERY COMPANY BEFORE YOU SIGN THE FREIGHT BILL. WE WILL NOT REFUND THE MONEY OR EXCHANGE THE PRODUCT IF NO NOTES OF DAMAGE ARE MADE WITH DELIVERY COMPANY DURING AT THE TIME OF DELIVERY!!!!!
Once the delivery slip is signed FurnitureYouWant.Com, Inc is not responsible for the item. If you have any questions, please email us at firstname.lastname@example.org and our friendly customer service team will respond promptly.