FurnitureYouWant.Com, Inc OFFERS - A 30 DAYS NO QUESTIONS ASK RETURN POLICY!!!!! Any item purchased from us can be returned for a refund or exchange 30 days from the day you receive an item, with no questions asked. The refund amount of the item will be full purchase price less the original shipping fee and 10% restocking fee. If the item offered as FREE SHIPPING ITEM the delivery cost are included in the price of item and will be deducted upon return. Shipping Cost slip will be included with refund check to show the amount of shipping charge. Please allow 21 business days to issue a refund check from the day the item is delivered back to us and inspected. The return items must be in its original condition, undamaged and unassembled. No refunds will be issued if the item has been used. Some special orders may not be returned. Prior authorization must be arranged by e-mail. Please, contact us at email@example.com to receive a case number for your return prior to shipping it back to us.
Even though we use only professional delivery and services there are accidents when some items arrive damaged. In unlikely scenario of damaged items or shortage items, please contact us within 72 hours and request a replacement. We will process your request and issue you a replacement part or item within 7 business days from the request day. Please, inspect all items while accepting the delivery. Write the damage on the Bill of Landing. Only items written on Bill of Landing will be replaced. Once the Bill of Landing is signed FurnitureYouWant.Com, Inc is no longer responsible for the damaged items. Please, contact us at firstname.lastname@example.org to schedule the replacement process.
Within 24 hours of order, the customer will receive an email confirming the order. This email will also include confirmation number and any special notes in regards to the order, if applicable. The confirmation email will also, ask customer to confirm the delivery address and phone number. Please, reply with address and phone information as soon as possible. Late response to the confirmation email will result in postponement of shipment. FurnitureYouWant.Com, Inc protects there clients privacy and will not ship items, until address is confirm. If you have do not receive a confirmation email within 24 hours, please contact us. If you have any questions, please, contact us at email@example.com and we will answer all your questions.
If you decide to cancel your order, please, contact us either by phone or email within 48 hours to cancel your order. We will issue a full refund for the cancellations made within 48 hours. The refund check will be processed within 7 business days. If the order was paid by credit card, please, allow us 15 business days to refund the money. The refund will be issued and credited to your credit card. If the order was paid by personal check, please allow us 15 business days to refund the money. If the order was cancelled after the items were ordered we will charge a 10% restocking fee. If the order was cancelled after the item was shipped, we will refund full amount less shipping and 10% restocking fee. For the items with a FREE SHIPPING label, actual shipping cost slip will be mailed with refund. Special Orders may not be cancelled. Please, email us at firstname.lastname@example.org for more information.